Already booked a flight with us?
Please fill out our International Passenger Information Form and send it to us no later than 14 days prior to your flight.

International Flights:  For travelers flying to international destinations within Canada, please be prepared to clear customs, both upon entering Canada, and returning to the United States.  Passports are required for air travel as of January 23, 2007 for international passengers. We have put together some comprehensive information of Frequently asked questions about travel to and from Canada and the US.  There are many resourceful links to answering questions about international travel.  We hope they will be helpful to you.  We strongly encourage you to read the information we have provided for you before traveling with us.

Terminal Locations:  The NORTHWEST SEAPLANES TERMINAL is conveniently located within the heart of the Seattle metropolitan area. We're near the intersection of Interstate 5 and Interstate 405, in Renton Washington, on the northwest corner of the Renton Municipal Airport - just minutes from the Eastside and Seattle Tacoma International Airport.  CLICK HERE for map and driving directions.  Our Canadian Terminal is located on Campbell River’s Tyee Spit.

1. Renton Terminal: 860 W. Perimeter Rd. * Renton, WA 98055
2. Campbell River: Coril Air Facility * 3050 Spit Road * Campbell River, BC V9W 5C5

Passenger Terminal:  Our terminal features a comfortable lounge area for passengers.  Juice, Soda, and Bottled Water are available for sale. Northwest Seaplanes hats, vests, jackets, t-shirts, and sweatshirts are also available for sale at our Renton Terminal.

Parking:  There is plenty of SAFE free short term and long term parking available directly adjacent to our terminal.

Check-In Time – Renton:  Please be at our terminal in Renton at least 30 minute prior to departure for all international departures.  Due to Customs preparations for international flights, we request a little extra time to check you in.

Check-In Time - Seaplane Destinations:  Please be at the departure dock at least 30 to 45 minutes prior to the scheduled departure time. Due to weather and routing, your aircraft may arrive 30 minutes prior to the scheduled departure or as late as 30 minutes after the scheduled departure time.

Baggage:  Please limit your baggage to one soft-sided piece of luggage.  Total weight should not exceed 25 pounds per person.  Baggage in excess of this amount will be checked at an additional charge of $0.67 per pound, $25 minimum, only on a space available basis.  Fish you have caught on your trip are not included in this weight restriction.  However, the allowance for fish is for your catch only not to exceed 100 lbs per person.

Fish Transport and Packaging:  We transport your catch in our aircraft float compartments.  Due to physical space on the aircraft, your catch will only be accepted if it is individually bagged.  Northwest Seaplanes offers fish packaging services for airline and long distance traveling. Wet-lock boxes and gel ice are for sale at our facility in Renton.  If you are traveling locally and have your own vehicle, you may bring your own cooler and store it in your vehicle.  There are a few convenience stores locally that have cube ice for sale.

Ground Transfers:  Ground transportation from our terminal in Renton to Sea-Tac International Airport is available.  If you require transportation to Sea-Tac, please let us know in advance of your travel date.  The service is a shuttle which means that it waits for everybody traveling to Sea-Tac before departing.  If you require immediate transportation to Sea-Tac on your arrival, please let our staff know and they can call Yellow Cab or a Town Car for immediate service at your own expense.

Taxi service from Sea-Tac to our terminal in Renton is available by STITA Taxi. An average cab fare from Sea-Tac to Renton is about $26.

Safety:  Safety is our primary concern.  Since our establishment in 1988, we have earned an impeccable safety record.  Scheduled flight departure and duration times are based on expected conditions.  Weather and other factors may affect our floatplane operations and therefore departure / arrival times cannot be guaranteed.

Confirmation:  Please confirm your seat reservation 24 hours prior to your scheduled departure.

Changes to your Reservation Dates:  Unforeseen changes in your travel plans can occur and we will do our best to accommodate them. During our peak season, space is very limited and changes in dates of travel may be impossible.  A change of dates of travel may considered canceling and the applicable cancellation penalties below will apply.

Changes in Arrival and Departure Locations:  Changes in your location of arrival and departure are generally not a problem.  Traveling by boat can lead to changes due to weather or you may just enjoy the location you are at and want to stay just a little bit longer.  That is no problem!  Confirmation must be given in 24 hours of the changed location of departure or arrival by telephone with one of our representatives. Voice messages will not be accepted for confirmation.  No fees will be associated with a location change.  If the seat fare is less for the new location of arrival or departure, then the original location fare will apply.  If the seat fare is more for the new location of arrival or departure, then the higher fare will apply and the difference will be charged.

Cancellations:  Reservations must be cancelled at least 60 days in advance to assure a full refund.  Seat Fare Reservations cancelled less than 14 days in advance are subject to a 25% cancellation fee.  Seat Fare Reservations cancelled less than 7 days in advance are subject to a 50% cancellation fee.  Any cancellations received with less than 24 hours will not be entitled any refund.  No-show passengers will not be entitled to a refund.  Personal Charter flights are subject to a 20% cancellation fee.  No-show charter flights will not be entitled to a refund.  It is strongly recommended that travel insurance be purchased.

Weather Cancellations:  All flight cancellations due to weather are entitled to a full refund.

Payments:  NWS accepts cash, travelers checks, Visa, MasterCard or American Express (U.S. Dollars only please).